Articles about NPS, eNPS and surveys

Practical content for HR, marketing, and sales teams about launching, analyzing, and improving survey programs.

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What is NPS? Complete Guide for Business and Employee Surveys

Published: Feb 19, 2026 Reading time: 5 min

NPS (Net Promoter Score) is a global standard for measuring customer and employee loyalty. The methodology was introduced by Fred Reichheld from Bain & Company in 2003. The core NPS question: ...

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About this article section

This section contains practical content about NPS and eNPS for teams building repeatable feedback workflows.

Topics cover anonymous surveys, analytics for HR, marketing, and sales, and hands-on ways to improve employee and customer experience.